How can we help you?

You can do this by sending us an email with the following information:

• Your customer number
• And your request to pay monthly, quarterly, semi-annually, or annually.

This request must come from the email address that matches your debtor details. You can also find and change this email address in our Customer Panel at mijn.qweb.nl.

If you have lost your customer panel credentials, you can request them again using the following instructions: Lost customer panel login credentials

For hosting packages, only the Basic L, XL, and Premium packages can be paid quarterly or semi-annually.

You can do this in 2 ways:

• You can send an email to administratie@qweb.nl. In this email, state why you disagree with the collected amount. We will respond as soon as possible and refund the amount to your account.
• Within 8 weeks, you can have the amount reversed by your own bank, which can usually be done via the online banking feature of your bank.

You can let us know by emailing us at administratie@qweb.nl

We will then investigate this and, if correct, refund the extra amount paid to your account.

The prices of domains can be found here Domains.

The prices of Web Hosting can be found here Webhosting.

The prices of Virtual Private Servers can be found here VPS.

The prices of certificates can be found here SSL Certificates.

For domains, web hosting packages, SSL certificates and Virtual Private Servers we aim for a delivery time of 1 to 2 business days.

Available payment methods

Qweb offers the following payment methods:

• Direct debit (3% discount)
• Bank transfer
• iDeal
• PayPal (3.5% transaction fees)
• Credit card

These payment options are offered to customers when placing an order.

How can I forward my domain name to a different URL?

You can do this by adding URL records in your DNS settings:

The fields are, in order, as follows:

1. Name, the part before your domain name that should be forwarded, for example www
2. Type, the type of record you want to add, in this case URL.
3. Value, the value of the record, in this case the URL you want to forward to, for example https://www.nu.nl
4. Value (2nd text field), the type of the record, in this case you can choose from:
   • 0 - an iframe redirect, where the old URL remains visible (this is not supported by all destinations).
   • 1 - a header redirect, where the new URL becomes visible (we recommend this option).
5. The TTL, how long this value is cached, we recommend 3600.

Please note:

1. Any existing records with type A or AAAA and the same name (for example www) must be deleted.
2. Forwarding only works as a destination and not as an origin, so https://mijndomein.nl will return an error.
3. It may take 1-4 hours for a DNS change to take effect.

We also have an article on how to change DNS: Change DNS

How do I order a Domain Name at Qweb?

Ordering products at Qweb always goes through Domain Name Registration

When you are asked "Which hosting package would you like to link this domain name to?" you have four options:

1. Order a new hosting package - For customers without a hosting package who want to use a website or email addresses. More information: Web Hosting
2. Park this domain name - When you only wish to register the domain name without any further actions. Hosting links and redirects can be configured later.
3. Link to existing hosting package - For customers with an existing Qweb hosting package.
4. Forward to another domain name - Your domain name will be redirected to another website address or link.

For products or extensions that are not available, please contact support via support@qweb.nl

How do I change my DNS?

DNS changes can be made independently via the customer panel at: mijn.qweb.nl

After logging in to the customer panel:

1. Go to 'Domain names'
2. Click on the specific domain name
3. Go to the 'DNS' tab

In this tab, all DNS records of your domain can be viewed, modified, and deleted.

For help with login credentials, see: Lost customer panel login credentials

When am I eligible for a Bulk discount on domain names?

You are eligible for Bulk discounts if you have 10 or more domain names registered with us. The more domains you order, the greater the discount you will receive.

For more information you can contact us via the contact form, by email or by phone at +31 88 208 8088.

Anyone may register a domain name.

When the desired domain is available, it can be registered at any time. When the domain name has already been registered by something or someone, it can only be transferred or cancelled.

Can I continue using my existing domain name?

Yes, to keep your current domain name you can apply one of the following options:

• You can transfer the domain name to us.
• You can point the domain name to our nameservers at your current provider.
• You can point the DNS records to your hosting package on our servers at your current provider.

It can happen that an email ends up incorrectly in SPAM due to incorrect settings on the sender's side. To investigate this problem, we need more information.

Recommended steps:

1. Visit https://www.mail-tester.com
2. Copy the email address that appears on screen
3. Send a similar email to this address in the same way
4. Then send an email to support@qweb.nl mentioning the email address from step 2
5. PLEASE NOTE: It is essential to follow the 3 rules below

Important guidelines:

1. Send the same email content that ended up in spam, so not an empty email or just "test" in the subject or message
2. Send the email in the same way. If you normally send via your Outlook at the office, send this test email in that same way
3. Do not add extra email addresses as recipient or (B)CC — only the @mail-tester.com address

How do I change the password for my POP3, IMAP or webmail email address?

You can change your password independently via your Control Panel / Plesk environment, as follows:

1. Log in to the customer panel at: mijn.qweb.nl
2. Go to your Services and choose Hosting accounts
3. Find the link to your management environment and username under "Control Panel Details"
4. To reset the password, see: Change customer panel password
5. Log in to your Control Panel and click Mail in the top left
6. Click on the email address whose password you want to change
7. Enter the new desired password
8. Click OK at the bottom of the page

The password for your email address has now been changed.

What should I do if I have lost my login credentials for the customer panel?

Your username and email address are included in every billing email you receive from us.

If you do not know the password for your customer panel, click on 'Forgot password'.

You can find this page here:
mijn.qweb.nl

If you are unable to resolve this or if it does not work, you can contact support@qweb.nl

1. Go to our website and enter your domain name in the search field at the top of the page, then click the check button.
2. On the next page, click "Transfer" and proceed to the next step.
3. Select the desired action from the dropdown menu and enter your transfer code or authorization code, then click next.
4. Log in as an existing customer or register as a new customer.
5. Choose your preferred payment method and click "Place and pay order" at the bottom of the page.

After completing these steps, Qweb will handle the rest of the domain transfer process.

Lost your login details? If you have forgotten your customer panel credentials, you can request them again via these instructions.

To transfer your domain from Qweb, you'll need to obtain an authorization code (also called a transfer code) from your customer panel at mijn.qweb.nl.

After logging in, navigate to your Services section and locate your domain name under 'Domeinnamen'. Select the domain you wish to transfer, then use the "Authorisatiecode opvragen" button to retrieve the authorization code required for the transfer.

Once you have the authorization code and domain name, you can request the domain transfer from your new hosting provider.

If you've lost your customer panel credentials, you can request them again using these instructions.

You can cancel your subscriptions via our Qweb customer panel at: mijn.qweb.nl

After logging in, go to your Services, where you can select them and then cancel.

After submitting the cancellation, you will immediately see the end date. This is the date on which your subscription (and the related data) will be deleted.

If you have lost your customer panel credentials, you can request them again using the following instructions: Lost customer panel login credentials

How do I change my customer panel password?

You can change your customer panel password at the login screen at: mijn.qweb.nl

Follow these steps:

1. Open the page and click on "Forgot password?"
2. Enter your username
3. Enter the email address we have on file for you
4. Click Send

A new password will now be sent to your email address. Use this new password to log in to the customer panel.

Have you lost your customer panel credentials? Please refer to this instruction: Lost customer panel login credentials

To modify your DNS records, you need to log in to the customer panel at mijn.qweb.nl.

After logging in, navigate to Services and select the desired domain name under 'Domain Names'. Then click on "Modify DNS records" to manage the DNS records for your domain.

Have you forgotten your login credentials? You can request them again via these instructions.

Can I become a Reseller of Qweb?

Yes, you can.

Qweb offers various Reseller hosting packages. You can find our Reseller packages here.

I am a Reseller, who invoices my customers, the Reseller or Qweb?

When you are a Reseller, you invoice your own customers and Qweb invoices the Reseller subscription that you purchase from us.

• You can host a minimum of 25 domain names under one account, with the Basic or Premium package a maximum of 5 domain names.
• For a fixed monthly price you get more space than with standard hosting packages.
• Due to larger volume, prices per GB and/or domain are often more advantageous with Reseller packages.

What is SSL?

SSL stands for Secure Sockets Layer. This is a protocol that ensures that all information exchanged between the server and the client is sent encrypted and secured.

SSL is used for, among other things, online payments (iDeal/PayPal/Credit card) and/or when data or files may not be intercepted in their original form. You can tell whether a website has a valid SSL certificate installed by looking for a padlock icon in your web browser. In addition, the address will then also start with "https://" instead of "http://"

Each SSL certificate is intended for one domain.

If you want to secure multiple domains under the same certificate, you will need to purchase a Multi-domain certificate or Unified Communications certificate. This allows you to secure multiple domains with one and the same certificate.

How do I create an email address in my hosting package?

You can create an email address independently via your Control Panel / Plesk environment, as follows:

1. Log in to our customer panel at: mijn.qweb.nl
2. After logging in, go to your Services and choose Hosting Accounts
3. Within your Hosting Accounts, you will find the link to your management environment and your username under the heading Control Panel Details
4. For resetting the associated password, see: Lost customer panel login credentials
5. Once you are logged in to your Control Panel, click on Mail in the top left
6. Then click on 'Create Email Address' or 'Emailadres aanmaken'
7. Fill in the fields and click OK at the bottom

Your new email address has just been created successfully.

Mail Settings in Plesk Control Panel

To access your email settings in Plesk, you must first log into your customer panel at mijn.qweb.nl.

If you have lost your customer panel credentials, you can request them again using this recovery process.

From your customer panel, access your Control Panel using these instructions.

Once logged into Plesk, navigate to the 'Mail' tab where you can see all current email addresses. Click on the desired email address to manage it.

The following menu options appear at the top:

• General - modify your email address or password
• Auto-Reply - set up an out-of-office or automatic response message
• Forwarding - redirect emails to another address
• Email Aliases - configure alternative email addresses for receiving messages

You can change your PHP version yourself by logging in to the Control Panel environment of your hosting package.

For access to your Control Panel, follow these instructions: Reaching the Plesk Control Panel

Once logged in, select 'Websites & Domains' in the top left. Then choose from the options for your domain name: PHP Settings

Here you can change the PHP version of your website independently.

How do I access the Plesk Control Panel?

To access your Plesk Control Panel, you must first log in to your customer panel at mijn.qweb.nl

Once logged in, navigate to Services and select Hosting Accounts. Open your hosting account and scroll down to the "Control Panel Gegevens" section to find your Plesk login link and username.

If you've forgotten your Plesk password, use the reset button at the top of your hosting account information page.

For lost customer panel credentials, follow the instructions at Lost customer panel login credentials

To connect via FTP, you need to configure a number of settings in the FTP program you are using. These settings can be found in the customer panel at mijn.qweb.nl.

If you have lost your customer panel credentials, you can request them again using the following instructions: Request customer panel login credentials

Once you have logged in to the customer panel and navigated to Services and then Hosting Accounts, you can find the heading 'FTP Details' at the bottom of the new window.

Here you will find the Hostname (Server), the port number, and the username that you need to configure in your FTP program. The password you need to add is the same as your Plesk / Control Panel password.

If you do not know your Plesk / Control Panel password, you can reset it using the following article: Change Control Panel password

Yes, depending on your hosting package, you can host multiple websites per package.

With the XS or S package, you are limited to 1 website. You can only add domain names as aliases, which redirect visitors to your primary domain's website.

With the M, L, or XL package, you have the ability to host 5 websites with 5 different primary domains. In these packages, you can also add aliases that redirect visitors to the main domain.

Have you lost your FTP credentials? Then check the following article for instructions on setting up or retrieving your FTP credentials:

How do I set up my FTP?

The number of databases you can create in your hosting package is unlimited.

There is no limit on this with any of our hosting packages.

To protect a directory with a password, perform the following steps:

1. Go to the 'Websites & Domains' tab in Plesk
2. Click the Password Protected Directories button
3. Click Add Protected Directory, then enter the directory name in the Directory field and click OK
4. Click the Add New User button
5. Enter a username in the New user field and enter the passwords in the New and Confirm password fields
6. Click OK and test it by navigating to that directory in your browser

You can do this by going to, for example: https://www.yourdomain.com/protected-folder. A popup will automatically appear, where you will need to enter the previously configured username and password.

To create a subdomain in Plesk, navigate to the Websites & Domains tab. At the top of the page, you'll find buttons labeled 'Add Subdomain' or 'Add Domain Alias'.

Enter your desired subdomain (such as test.yourdomain.nl) or domain alias name in the provided field, then click OK to complete the setup.

Your new subdomain or domain alias will be immediately created and active in Plesk.

Regular Business Hours:

• Monday to Thursday: 09:00 - 17:00
• Friday: 09:00 - 16:30

During these times, you can reach Qweb Internet Services B.V. by phone or email.

Outside Regular Hours:

Emergency telephone support is available after hours. Email inquiries sent outside business hours will be processed the following business day.

You can reach us both by phone and by email.

More information about this can be found on our contact page.

Our Terms and Conditions can be found at Terms and Conditions

In the event of a network outage, you can contact us using the contact details found on our: contact page

In most cases, we resolve an outage very quickly. However, if it takes longer, we will keep you informed about what is happening and/or what actions we will be taking.

Which Service Level Agreement applies to my subscription(s)?

All products and services of Qweb Internet Services B.V. fall under the standard SLA.

For VPS/VDS and Dedicated Servers, a separate SLA contract can additionally be concluded, which specifically relates to your server.

Ordering products from Qweb is typically done through our website at qweb.nl. If you cannot find your desired product or request on the site, you can contact Qweb's support team at support@qweb.nl.

Specific product categories can be found at these locations:

• Domains: Register domain names
• Web Hosting: Web hosting
• Virtual Private Servers: VPS
• SSL Certificates: SSL certificates

What does a domain name do?

A domain name gives meaning to a number such as an IP address, so that visitors can find your website more easily.

When a user enters a domain name in the browser, for example, the computer recognises it and redirects you to the correct website.

Why do I get "This page is offline" on my web page?

The page may be offline due to various reasons, such as:

• The web server hosting your web page is currently experiencing an outage.
• The administrator of your website has taken the web page offline due to maintenance.
• The administrator of the site has not paid their invoices for a long time, causing the website to be suspended until the administrator has settled their bills.

After sending an email, you should have immediately received an auto-reply with a ticket number.

If you have not received this, it means that we have not received your email at all. In that case, you should send your email again or you can contact us by phone at +31 88 208 8088.

If you have received a ticket number, but still have not received a response after one business day, you can call us to inquire why the response is taking longer than expected.

We strive to answer all received tickets within 24 hours. However, if it is an urgent matter, we recommend contacting us directly by phone.

We try to provide as much information as possible on our site. Therefore, please browse all possibly related pages of our Knowledge Base and feel free to use the search function as well.

If you are still unable to find what you are looking for, you can contact us using the details found on our contact page: contact page. For urgent matters, you can also reach us outside of office hours by phone.

You can also contact us via our contact form, and we will respond as soon as possible.

Please try to describe your issue as clearly as possible in your contact request, and do not forget to include your phone number when contacting the helpdesk.